Servicii Call Center

Customer Acquisition & Retention Services
Lead Generation
Dealer Location
Telemarketing / Telesales
Order Taking
Appointment Setting
Traffic Generation
Mail Order Sales
Retention Calls

Customer Care Services
Customer Service / Help Desk
Information Line
Crisis Line
Pre-Reservation / Reservation
Welcome Calls
Activation Calls
Attrition Calls
Mystery Calls

Customer Value Growth
Up-Selling
Cross Selling

Research Services
Market Research
Communication Surveys
Telephone Interviews

Support Services
Overflow
E-mail handling
SMS handling
Web contact
Data Entry services
Script Writing
IVRS
Secretarial Services
Caller Diverting
Database-updating and enrichment

Back Office
Direct Mail Processing (Personalized mails; brochure and catalogue sending)
E-mail Processing
Fax Management
Data entry & cleansing

Debt Management Services

Description of Services - per Delinquency Ranges: Early Stages
Medium Stages
Late Stages
Pre - Legal
Legal

Description of Services - per Product
Bank cards
Consumer loans
Consumer loans with collaterals (e.g. automobiles, electric appliances etc)
Mortgages
Business loans
Invoices and credit lines (b2b)

Business Process Outsourcing Services
Staff Augmentation and Outplacement
Direct Sales & Campaign Support
Consulting Services
Process Optimization Services (in-house and outsourced)

Hoping that our proposal meets your requirements, we remain at your disposal for any further information that you may require.



Kind Regards,

Paul Chirita

Project Manager
Business Process Outsourcing Department
Mellon Romania